Scroll around the map or simply provide us with your post code or location and we will find your local dealership for you:
A range of unique cars requires a range of unique dealers. Dealers who genuinely understand their customers, their needs and what they expect from a car. With the vast majority of our dealers being family owned and managed, you can be confident of a highly personal experience when you visit a Subaru dealer, an experience that can only be surpassed by the quality of our products. Just as our cars will go to the ends of the earth, so will our dealers.
And as part of Subaru’s commitment to world-class customer service, we continually assess the service levels of our Customer Management Centre and our dealers by obtaining your views, right from your first enquiry through to your final service. Our confidence in the service our dealers provide allows us to share these real life customer ratings and their comments with you in our dealer locator, giving you an honest and accurate view of each of our dealers.
Our Subaru Star ratings are based on responses to our customer satisfaction surveys, which are completed at every stage of your experience with Subaru from enquiry to service. All surveys are completed by real customers who are contacted independently following their visit to one of our dealerships.
The Subaru Star Rating system is based on a single question:
‘Using a scale of 0 to 10, where 0 is not-at-all and 10 is definitely — how likely are you to recommend Subaru to family, friends or colleagues?’
A dealer must have had at least three responses to their surveys in the previous 90 day period to achieve a rating. Please note that not all customer comments are posted to our dealer locator, but all ratings are included to determine the Subaru Star Rating. This is due to a screening process to identify unsuitable responses, as well as receiving some responses via paper survey responses.
Each dealer will be given a star rating from 3 to 5. The meanings are explained below:
|Dealer is meeting Subaru’s operating standards and is meeting the levels of service we expect our customers to receive|
|Dealer is exceeding Subaru’s operating standards and is going the extra mile when it comes to customer service|
|Dealer is significantly exceeding Subaru’s operating standards and is providing exceptional levels of customer service at all times|